Article I. How we protect your privacy when you use our services 

Falinwa offers many services for helping you to manage your company, including a platform to host your own Odoo database. In order to execute these services, we collect data of you and your company. This data is not only essential for the execution of our services but also for the security and all our users.

This policy explains what information is collected, why it is collected, and how we use it.

Article II. Collected informations 

Most of personal data that we collect is provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account and contact details: When you register on our Website to use or download one of our products, or to subscribe to one of our services (Odoo Online, Free trial, Odoo Apps, Odoo.sh, etc.), or filling out one of our contact forms, or meeting us physically during an expression of interest in our services, you voluntary give us certain information. This usually includes your name, your company name, e-mail address, and sometimes your phone number, mailing address (where an invoice or a delivery is required), industry and interest for Odoo, as well as your personal password.

We never record and store credit card information from our customers.

Recruitment data: When you apply a job on our Website or through employment agency, we generally collect your contact information (name, email, phone) and any information you share with us in your cover letter and Curriculum Vitae. If we decide to send you a job offer, we will also ask you to provide additional personal information, in order to fulfill our legal obligations and personal management requirements.

We do not ask you to provide unnecessary information for recruitment process. In particular, we never collect information about your racial or ethnic region, your political opinions, your religion, your union membership or your sex life.

Browser data: when you visit our Website and access to our online services, we detect and store your browser language and geolocation, in order to personalize your experience according to your country and your preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, time and date of your visit, version and platform of your browser and Web page who referred you to our website.

Customer database: When you create your own Odoo database in our server, all information or content that you submit or download in your database is yours. This data often includes personal information, for example: your employees list, your contacts and customers, your messages, photos, videos, etc. We only collect this information in your name and you always have full ownership and control.

Article III. How we use this information 

Account and contact detail:We use your contact information in order to provide our services, to answer your requests, and for billing and account management process. We may also use this information for marketing and communication purposes (our marketing messages always allow you to unsubscribe anytime). We also use this data in aggregate/anonymized form to analyze service trends.

If you have registered to participate in an event published in our website, we may transfer your name, email address, phone number and company name to our local organizer and to event sponsors, both for direct marketing and event preparation and booking.

Recruitment data: We will only process this information for our recruitment process, to evaluate and track your request, and as part of your contract preparation, if we decide to send you a job offer. You can contact us any time to request the deletion of your information.

Browser data: This automatically recorded data is anonymously analyzed to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, if you break our acceptable use policy.

Customer database: We collect and process this data only for your account to execute services to which you subscribed, and according to the instructions, you explicitly have data when you make contact with us.

Our staff and Helpdesk engineers may access this information in a limited and reasonable manner in order to resolve any problem with our service, or your explicit request for support reasons, or as required by law, or to provide security of our service, violation of our acceptable use policy, in order to keep our service secure.

Article IV. Consultation, update, deletion of personal data 

Account and contact detail: You have the right to access and update personal data you previously provided. You may do it any time by simple request, we will communicate all the personal data about you so that you can control, modify or delete them. If you wish to permanently delete your account or your personal information for legitimate purpose, please contact our helpdesk to make a request. We will take all reasonable steps to delete permanently your personal information, except when we are required to retain it for legal reasons (usually for administration, billing, and tax reporting purpose).

Recruitment data: You can contact us any time to request access, update or delete your application information. The easiest way to do is to answer the last message you have exchanged with our human resource staff.

Customer database: you can manage the data collected in your database hosted on our server at any time by using your administrative credentials, including modifying or deleting personal data stored there.

At any time, you can export a full backup of your database through our control panel, to transfer it or manage your own backups/archives. You are responsible to process this data in accordance with all privacy rules.

You can also request the removal of your entire database via your control panel any time.

Article V. Security 

We realize how important and sensitive your personal data is, and we take a large number of steps to ensure that this information is securely processed, stored, and preserved against data loss and unauthorized access. Our technical, administrative and organizational security measures are described in detail in our security policy.

Article VI. Data retention period 

Account and contact detail: we will only keep this data for necessary time purpose for which it was collected, as set out in this policy, including any legal retention period, or as long as necessary for the legitimate and reasonable promotion of our products and services.

Recruitment data: if we do not hire you, we may keep the information you provide until three years in order to contact you again for any new job offer that may be made, unless you ask us not to do it. If we hire you, your personal information will be kept for the duration of your employment agreement with us, and then during the legal retention period applicable in the country where you work.

Browser data: we will only keep this data for a short time, usually six months, except if we need to archive it in relation with a legitimate concern about the security or performance of our services, or as required by law.

Customer database: we will only keep this data for necessary time to provide the services to which you subscribed. For database stocked in our server, if you cancel the service, your database will be deactivated for 3 weeks (grace period during which you can change your mind), and then destroyed.

Article VII. Backups retention period 

As part of our security policy, we always try to preserve your data from accidental or malicious deletion. Therefore, after deleting your personal information (account and contact detail) from our database at your request or after deleting personal information from your database (customer database), or if you delete your entire database, the data may not be immediately removed from our backup systems. They still can be stored for 6 months, until the backup is finally destroyed.

We will not use these backup copies of your deleted data for any purpose other than maintaining our backup integrity, unless you or the law requires it.

Article VIII. Disclosure to third parties 

Unless explicitly mentioned above, we do not sell, trade or transfer your personal data to third parties. We may share or disclose aggregated or anonymous information for research purposes, or to discuss trends or statistics with third parties.

Article IX. Cookies 

Cookies are small pieces of information sent by our server to your computer or your device when you access our services, and which are specific to you. They are stored in your browser and later returned to our server so that we can provide contextual content. We use it to remember your session (you do not need to log in anymore) and your cart.

It is also used to help us understand your preferences based on past or current activities on our website (the pages you visited), your language, your country, which allows us to provide you with enhanced services. We also cookies to help us compile aggregated data about website traffic and site interaction so that we can offer better experiences and tools on the site in the future.

We also use third-party services such as Google Analytics, which define and use their own cookies to identify visitors and provide their own contextual services. For more information about these third party vendors and their cookie policy, please see the corresponding references in the Third Party Services Provider Section.

You can choose to have your computer notify you whenever a cookie is sent, or you can choose to disable all cookies. Each browser is a little different. Check your browser’s Help menu to learn how to edit your cookies or check out the links below.

Chrome: https://support.google.com/chrome/answer/95647?hl=fr

Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10

Safari: https://support.apple.com/kb/PH21411

Firefox: https://support.mozilla.org/products/firefox/cookies

Opera: http://www.opera.com/help/tutorials/security/cookies/

Currently, we do not support Do Not Track signal, as there is no standard of compliance in the industry.

Article X. Protection of minors 

Our Website, services and content are not directed to children and we do not knowingly collect or process child data. If we learn that we have collected or received this data without parental consent, we will remove it immediately.

Article XI. Our policy update 

We may update this privacy policy from time to time, to clarify it, or to comply with legal obligations. “Last Updated” at the top of policy indicates the latest version, which is also the effective date of these changes. If you continue to use our services after such a change, you agree to our updated policy.

Article XII. Contact us

If you have any question about this privacy policy, or if you have any question about your personal data, please contact us at :

Falinwa France

8 Place St Sernin

31000 Toulouse France